How to Keep From Continuous Scrolling on the Hp Pavilion Computer
Hi!
My name is Saylis. I am an Independent Advisor and I would very much like to help you with your problem. We will work together and we will solve it.
Please, check this link where a user of our community had the same problem that you mentioned and the answer provided was useful:
https://answers.microsoft.com/en-us/windows/for...
I would appreciate it if you would review it and comment if it solves your problem, otherwise we keep in contact to arrive at the solution.
Kind Regards, have a nice day!
Sally C.S
"If you're afraid to ask, you risk not learning."
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I have reviewed all existing community answers, tested applicable suggestions and none produced positive results.
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Hi Mac. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.
1) Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.
While there check also for newer chipset, BIOS, network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.
if this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...
or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...
or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...
For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.
You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.
Then you will know you've tried everything in addition to Windows Update drivers.
2) Choose a Screen Resolution that precludes the rightward scrolling, at Settings > System > Display.
3) Try adjusting the Scaling in the same location if necessary to preclude the scrolling. Start with 125%, log off to check proportionality. If not satisfactory try a custom Scaling like 117%.
I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.
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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________ Windows MVP 2010-2020, now an Independent Advisor Volunteer Moderator Millions helped via my tutorials and directly in forums I will not quit for those who work with me.
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I appreciate the suggestions but they had no effect on the issue. I have video of the issues if you have somewhere you would like me to upload it.
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Sure, you can place the videos in OneDrive, right click to get a Share link and paste it back here.
When did it last work correctly? What has changed since then? Is there a System Restore point to roll back to before then? http://home.bt.com/tech-gadgets/computing/how-t...
Change the batteries if wireless, try another USB port, reset mouse from button on bottom if available.
Try the mouse in another PC to isolate if it's the mouse or Windows causing this.
Try another mouse in this PC to confirm if Windows is the problem.
Access the Device Manager reached by right clicking the Start button, choose the Mouse, then Driver tab. First try Update this Driver > Automatically, then Roll Back if available. If not choose Uninstall button, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.
Is there mouse software installed in Settings > Apps > Apps & Features? Uninstall it to see if the problem stops. This is unneeded bloatware.
Adjust the mouse settings in Settings > Devices > Mouse, checking all settings including the Additonal Mouse Options box - check Settings on all tabs.
Report back all results for possible other things to try.
To check if Windows is causing this you can also go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...
Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.
Update your drivers from the PC maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...
You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...
If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________ Windows MVP 2010-2020, now an Independent Advisor Volunteer Moderator Millions helped via my tutorials and directly in forums I will not quit for those who work with me.
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Source: https://answers.microsoft.com/en-us/windows/forum/all/windows-10-constant-scroll-to-the-right/eab4bd67-f1cc-4c28-8379-c823d23a0207
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